Customer Service

Our website is devoted to providing our customers with critical information and resources concerning immigration topics in the United States. This includes that sale of books and applications that will prove to not only be helpful in answering any of your questions about immigration, but will be a long term resource that you can use.

Immigration within the United States is commonly divided into the following sections: Permanent Resident Cards (also known as Green Cards), Nonimmigrant Visas, Immigrant Visas, Citizenship and Naturalization, and U.S. Passport Services. Wherever you fall within these categories, we have essential tools that you will need to address all of your immigration needs. If you have any specific questions about U.S. immigration and related services, we strongly recommend that you purchase one of our comprehensive immigration guides available on this website. These vital tools will provide you with the greatest scope of US immigration information that is currently available.

Under our Resources section you will find books about the American way of life. This includes information regarding how to get a job, how to secure housing, how to get a credit card and more. Take a moment to look through what we have to offer and you will no doubt find just what you need for your assimilation to America.

Our Customer Service and Billing department is staffed 24-hours per day seven days per week to serve you. We would be more than happy to assist you with any questions you may have with regards to the products that we offer. We can also aid in making certain that you purchase just the tools that would be most beneficial to your particular immigration circumstance. Again, we are here to serve you and promise to get back to you within one business day.

Frequently Asked Questions

  • Do I have to purchase more than one guide of the same title or is “sharing” allowed?
    No, you do not need to purchase more than one guide having the same title. We allow you to share one application guide between several members of your household. For example, if you purchase the B-2 Visa Application Guide you can share it with other travelers in your party. Because you do not have to purchase more than one copy of any of our products, this will prove to be a cost savings for you.
  • Your website is www.usimmigration.com, does this mean you work with the U.S. government?
    Our website is operated by a private company. We are not related to any US government agency, department, embassy or entity.
  • Can you help me obtain an appointment for a visa interview at the US embassy?
    Our US visa application guides explains in detail all of the steps you need to take in order to get an appointment for a visa interview in your country. The appointment procedure varies from country to country, so you will need to check with your specific embassy for that information.
  • I just purchased one of your products, but it does not open on my computer. What should I do?
    Please check your inbox and locate our confirmation email. In the email you will find a download link where you can re-download the product before trying to open it again. If this solution does not help, please contact us immediately for assistance. We are available 24/7 to answer all of your questions and to be of service to you.
  • If I purchase one of your products, does it include all the extra filing fees?
    Our guides are sold as separate products. None of them include any filing fees that may be charged by the US government. You will see a separate charge on your credit card statement for the product you purchase from our website.

Other Inquiries

Please let us know if there is anything we can help you with. We reply all emails within 1 business day.